1. How do I place an order?

There are two ways to place an order:

• Mail a letter to Santa’s Elf: P.O. Box #53, Millstadt, Illinois 62260 (Christmas Bundles or if your kiddo wants to write to Santa whenever)

• Fill out the online order form — quick, easy, and kid-approved! (The ultimate Santa Surprise!) 

Once your letter or form is received, I’ll send you a custom invoice based on the number of kiddos and your selected bundle/option.

2. How do I pay?

After you place your order, you’ll receive a personalized invoice by email.
That invoice will include simple payment options — no checks accepted at this time.
Your order is confirmed once payment is received 🎄💌

3. What if my order is delayed in the mail?

I do my best to make sure everything gets to you quickly, but once an item is shipped, I unfortunately can’t control postal delays.
If it’s been more than 10 days since your order and your order still hasn’t arrived, please email me — I’ll do everything I can to help!

4. Can I make special requests?

Absolutely! Whether it’s a personalized message, unique name spelling, or a little extra holiday sparkle — I’ll do my best to make it happen.
Just include your special request in the correct section of your order form or email me directly.
(Note: Requests are subject to time & material availability — but this elf always tries!)

5. Can I change or cancel my order?

I get it — things happen! 🎄

You can make changes or cancel your order within 24 hours of submitting it. After that, the elves (a.k.a. me!) get started on your custom letter and/or ornament, and I may not be able to make edits or offer cancellations.

🎨 Because each item is handmade and personalized, once production begins, all sales are final — thank you for understanding!

If you need to reach out about a change, just email me right away at elfmailbox618@gmail.com and I’ll do my best to help!